Part-Time Call Center Representative

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve customer issues accurately and efficiently.

Ideal CSRs are enthusiastic about helping customers, patient, empathetic, and passionate communicators. They enjoy talking and can put themselves in the customer's shoes to advocate for them.

Responsibilities include:

• Managing incoming calls
• Generating sales leads
• Identifying and assessing customer needs
• Building relationships with customers
• Providing accurate information
• Meeting sales and call handling targets
• Handling customer complaints and finding solutions
• Following up on resolutions
• Documenting interactions and processing accounts
• Following communication procedures and policies
• Going the extra mile to engage customers

Skills and Qualifications:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Strong communication and presentation skills
• Ability to multi-task and prioritize
• Proficient in English
• Good data entry skills
• Computer skills
• Experience with outbound calling (preferred)
• Analytical skills
• Multilingual or bilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Benefits:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development opportunities
• Advancement opportunities

What is the last date for applying to the job?

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