Full-Time Call Center Representative
New York Psychotherapy And Counseling Center is hiring a remote Full-Time Call Center Representative. The career level for this job opening is Entry Level and is accepting Bronx, NY based applicants remotely. Read complete job description before applying.
New York Psychotherapy And Counseling Center
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Job Details
Answer inbound calls professionally. Follow up on calls to resolve issues, document information, or transfer calls as needed.
Schedule appointments. Handle appointment scheduling, missed appointment follow-ups, and confirmation calls (outbound).
Triage calls. Categorize calls as requests, inquiries, complaints, or grievances, escalating as necessary.
Escalate emergencies. Identify and escalate emergency distress and client safety concerns to senior staff.
Document calls. Complete call center forms for call logs.
Fulfill tasks. Complete call center task assignments and surveys/reports.
Maintain metrics. Meet daily/weekly call center performance goals.
Maintain confidentiality. Comply with HIPAA regulations.
Assist with case management. Handle intake calls as needed.
Support clinical team. Provide support to the clinical team and chart maintenance as needed.
Perform other duties. Complete other duties assigned by supervisor.
Bilingual required. Must be fully bilingual in English and Spanish.
Experience required. 1-2 years of call center experience, preferably in a medical or community mental health setting.
Education required. High school diploma or equivalent.
Software proficiency. Proficient in MS Office (Outlook, Word, Excel).
Adaptability. Ability to learn new software.
Client interaction. Possess the personality and demeanor to work with difficult clients.
Multi-tasking skills. Detail-oriented and multi-tasking abilities.
Teamwork. A team player.
Stress tolerance. Thrive under pressure in an outpatient environment.
ID required. 1 form of picture ID (non-expired) or a passport; or a driver’s license and social security card; or a state ID and social security card.
Remote/On-site Training. Fully remote position with a 30-day in-person training period in the Bronx clinic.
Location Requirement. Must live in the Tri-State area.
Candidate Attributes. Honesty, integrity, care, ability to inspire and motivate others, self-care, coping mechanisms, flexibility, and professionalism.
Compliance. Adherence to NYPCC policies and procedures.
Salary Range. $20.00 - $23.00 per hour.
Equal Opportunity Employer. We are an equal opportunity employer and committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.