Contractor Call Center Representative

Renew Financial originated Property Assessed Clean Energy is hiring a remote Contractor Call Center Representative. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.

This job was posted 4 months ago and is likely no longer active. We encourage you to explore more recent opportunities on our site. However, you may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings available here.

Renew Financial originated Property Assessed Clean Energy

Job Title

Call Center Representative

Posted

Career Level

Contractor

Career Level

Experienced

Locations Accepted

USA

Salary

HOUR $24 - $24

Job Details

About the job

Summary: 

The Call Center Representative/Processor position is a key part of Renew Financial's Lending Operations team and reports to the Manager, Lending Operations. The primary goal is to effectively process and underwrite consumer loans for energy efficiency home improvements, providing accurate decisions and an exceptional level of service to consumers and contractors

Principal Duties Include

  • Responsible for origination, processing and closing of consumer loans in an automated environment. Works as part of a team handling contractor, sponsor and customer relationships
  • Ability to work as part of a team, to build and maintain a culture of exceptional customer service, handle production flow within established deadlines and work to error-free quality standards
  • Responsible for meeting established loan processing timelines and quality targets. Maintain high volume and quality in loan production. Review and analyze the effectiveness of the programs, recommend change as needed and works as part of the implementation te
  • Work with the Underwriter to ensure that loan decisions are within established matrices appropriate to the loan types
  • Effectively communicate lending status and decisions with consumers and contractors, providing friendly, knowledgeable and extraordinary service to all parties. Accurately maintain all records in the loan processing database in a timely fashion, efficiently process applications and produce accurate and correct documents
  • Ensure compliance for all lending procedures including bank and/or regulatory procedures, policies, requirements, laws, rules, and/or regulations. Ensures compliance with company policies and procedures, and makes suggestions for improvements to procedures
  • Ensure that all interactions with customers, sponsors and contractors meet world class customer service standards
  • Other duties as assig

Minimum Qualifications

  • 3-5 years of experience in Consumer Lending, with knowledge of Consumer Lending laws and regulations with a Bachelor’s Degree or a combination of equivalent experience and education
  • Experience working in a Contact center taking both inbound/outbound calls to property owner customers and channel partners
  • Excellent analytical and critical thinking skills with the ability to recognize potential red flags, inconsistencies within files documentation and other problem areas and initiate proper mitigation action
  • Exceptional interpersonal, organizational and teamwork skills; strong verbal and written communication skills
  • Excellent time management skills and the ability to set and shift priorities as needed, to work under time and deadline pressure, and to effectively manage a large workload
  • Proficient in Google Suite and Microsoft Office Suite with the ability to quickly learn new technology platforms

Preferred Qualifications

  • Ability work evening/weekend
  • shiftsExperience in Mortgage Under
  • writingBilingual (written/verbal) in Spanish highly desirable

FAQs

What is the last date for applying to the job?

The deadline to apply for Contractor Call Center Representative at Renew Financial originated Property Assessed Clean Energy is 5th of September 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

Related Jobs You May Like

Associate - Operations

San Jose, Costa Rica
2 weeks ago
Communication
Customer Service
Organization
WNS Global Services
Contractor
Entry Level

Looking for a specific job?