Full-Time Call Center Representative - National

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 08:30AM - 05:00PM CST.

We offer 2 weeks of paid training. The hours during training will be 07:00AM - 03:30PM CST. Monday - Friday. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Provide expertise and customer service support to long term providers and members
• Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
• Identify and resolve operational problems using defined processes, expertise and judgment
• Investigate claim and/or customer service issues as identified and communicate resolution to customers
• Provide feedback to team members regarding improvement opportunities

This role is equally challenging and rewarding. Within a high-volume environment, you'll need to model and act as an ambassador for the company while solving complex health care inquires The Call Center Representative acts as a customer advocate to resolve escalated and complex issues.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years OR older
• 2+ years of healthcare customer service experience analyzing and solving customer problems
• 1+ years of medical claims (reviewing/processing) experience.
• 1+ years of working in a call center environment or experience managing heavy call volumes
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work Monday - Friday, 08:30AM - 05:00PM CST.
• Ability to train for the first two weeks between Monday - Friday, 07:00AM - 03:30PM CST.

Preferred Qualifications:

• Experience with Medical Prior Authorizations

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product