Part-Time Call Center Specialist

We are seeking a customer-oriented service representative. A Customer Service Representative (CSR) will act as a liaison, provide product/service information, and resolve customer problems accurately and efficiently. Excellent communication and problem-solving skills are essential.

Responsibilities include:

• Managing incoming calls
• Generating sales leads
• Identifying and assessing customer needs
• Building customer relationships
• Providing accurate information using appropriate tools
• Meeting sales and call handling targets
• Handling complaints, providing solutions, and following up for resolution
• Documenting customer interactions
• Following communication procedures
• Going the extra mile to engage customers

Qualifications include:

• Excellent customer service skills
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Multitasking and time management skills
• Proficiency in English
• Strong data entry skills
• Computer skills
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)
• At least 18 years old
• High school diploma or GED
• Authorized to work in the U.S.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, and WI)

What is the last date for applying to the job?

Which countries are accepted for this remote job?