Full-Time Call Center Staff

• Answer incoming calls, emails, and chat messages professionally.
• Actively listen to Service Members' needs and concerns.
• Provide accurate and up-to-date information.
• Troubleshoot and resolve complaints efficiently, escalating complex cases.
• Maintain a positive and empathetic demeanor.
• Document interactions and resolutions in the CRM system.
• Update Service Members' information.
• Maintain a thorough understanding of products, services, and policies.
• Adhere to policies, procedures, and quality standards.
• Maintain confidentiality.
• Participate in ongoing training.
• Collaborate with team members.
• Provide feedback on recurring issues or process improvements.

Requirements:

• One year of experience in a medical/hospital call center.
• Experience in triage, care management, motivational interviewing, and crisis counseling.
• Fluent in English and/or Spanish.
• Ability to handle inquiries professionally.
• Ability to empathize and acknowledge concerns.
• Problem-solving skills.
• Clear and accurate communication skills.
• Efficient recording of information.
• Ability to handle crisis calls effectively.
• Effective time management.

Benefits:

• Competitive Salary
• Accrued Paid Time Off & Paid Federal Holidays
• Medical, Dental, and Vision Plans
• Capital Services' CSI Benefits Packages
• 401(k) Plan
• Life & Disability Insurance

What is the last date for applying to the job?

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