Full-Time Client Care - Expert Billing Analyst

• Interpret client contracts to define billing terms, pricing structures, and service commitments.
• Validate service orders and billing configurations to ensure agreement on contractual agreements.
• Prepare monthly billing files with accurate data inputs for centralized processing.
• Manage billing inquiries and escalations through case management systems like Salesforce.
• Review invoices to confirm all billable items are correctly captured and coded.
• Collaborate across teams and support process improvements to enhance billing accuracy and compliance.
• Support external or internal audits of billing and revenue transactions.
• Identify contract and order characteristics that influence revenue recognition.

• 8+ years of experience in billing operations, contract analysis, or financial operations.
• Expertise in SaaS, recurring revenue models, or services-based billing environments.
• Proficiency in Microsoft Excel.
• Experience interpreting legal and financial documents related to pricing and billing.
• Advanced English level.
• Familiarity with systems like Salesforce and Oracle E-Business Suite.
• Experience supporting audits and revenue compliance activities.
• Working knowledge of revenue recognition principles.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience working in shared services, BPO, or a billing center of excellence.
• Knowledge of billing configuration file prep, invoice reconciliation, and reporting tools.
• Background in documenting and improving business processes.
• Exposure to Agile or other structured project delivery methods.

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