Full-Time Client Delivery Lead

• Client Partnership & Strategy: Build and nurture long-term, trusted relationships with client executives, influencing at C-suite and board level. Develop and execute a multi-year account strategy aligned with both client objectives and Telefónica Tech’s growth ambitions.
• Sales & Business Development: Supports the Sales Executive and Service Lines, respectively, in achieving revenue growth and overall profitability. Identify and pursue opportunities for cross-sell and up-sell across Telefónica Tech’s practices and service lines.
• Delivery & Execution Oversight: Maintain end-to-end accountability for delivery performance and client satisfaction across all projects and services within your accounts. Partner with project and service managers to ensure deliverables meet scope, schedule, cost, and quality commitments.
• Financial & Operational Stewardship: Ensure financial discipline across the account — from utilisation and margin protection to billing accuracy and cash flow performance.
• Leadership & Collaboration: Lead and inspire cross-functional account teams, including Sales, Delivery, Solution Architects and Subject Matter Experts.

• Minimum 3 years’ experience in Data & AI transformation engagements.
• Experience working in a Cloud environment (ie. Azure, AWS or GCP).
• Proven success in client partnership, account leadership or delivery management roles within a technology services organisation.
• Demonstrated experience managing and delivering complex commercial or public sector accounts (£3m+ revenue per client per annum).
• Proven track record of driving account growth (sales/revenue) of 10% or more year-on-year.
• Strong background across Data, Cloud, Cybersecurity, or Digital Transformation programmes.
• Commercial acumen and experience with P&L ownership, SOWs, pricing models, and invoicing/cash flow management.
• Excellent communication, negotiation, and influencing skills at senior stakeholder levels.

What is the last date for applying to the job?

Which countries are accepted for this remote job?