Full-Time Client Engagement Manager

This opportunity is within the EVERSANA Deployment Solutions business unit, which partners with top-tier pharmaceutical, medical device, and biotechnology companies. They provide better, smarter, faster solutions for the industry.

The Client Engagement Manager applies commercial operational services knowledge and project management processes to partner with Business Development and Deployment Solutions leads. Their goal is to increase operational efficiencies and provide project support from opportunity initiation through hand-off to the Account Activation team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilize a repeatable approach to assess business opportunities, addressing organizational barriers and identifying Subject Matter Experts.
• Collaborate with Business Development to gather project requirements, scope, and success metrics.
• Document all business opportunities in Salesforce post-win.
• Assemble cross-functional teams (CRM, Incentive Compensation, Data, Reporting, etc.) to establish and document project strategy, schedule, costs, and resources.
• Develop execution plans, considering tradeoffs, with appropriate SMEs.
• Monitor project activities, risks, and issues, ensuring progress aligns with customer requirements.
• Collaborate with Business Development and SMEs to resolve issues or escalate concerns to management.
• Resolve people and team dynamics for effective operational team performance.
• Potentially work with other program managers on interdependent projects.
• Schedule and lead status review meetings and formal project reviews.
• Support GDM with SOW Operational Services details.
• Perform other duties as needed, outlined in annual goals and objectives.
• Demonstrate a commitment to diversity, equity, and inclusion.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Mutual respect, adaptability, and ability to work with diverse backgrounds.
• Integrity and professionalism, ethical conduct, maintaining confidences.
• Collaboration, effective teamwork, open dialogue, and combining ideas.
• Adaptability to adjust behaviors and approaches.
• Organization, planning, managing multiple tasks, anticipating issues, meeting deadlines.
• Decision making and problem solving, judgment, understanding issues, and finding solutions.
• Results focus and accountability, persistence despite obstacles, dedication and urgency.
• Attention to detail, accuracy in documentation and data, process monitoring.
• Customer focus, ensuring customer satisfaction, handling service failures.

PREFERRED QUALIFICATIONS:

• BA/BS degree or 5+ years of equivalent experience.
• 3+ years in client services, operational management, or account management.
• Life Sciences industry experience (3+ years preferred).
• Understanding of Life Sciences Commercial Operations (Field Sales, Medical Affairs, Market Access, etc.).
• Salesforce Automation, CRM, Reporting/Analytics, Incentive Compensation, and Data Management knowledge.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, multitasking, and analytical skills.
• Proficiency in Microsoft Office applications.
• Project management experience.
• Ability to translate customer needs into technical requirements.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

Office environment, frequent reaching, grasping, standing/sitting, walking, talking, hearing, occasional lifting (up to 25 lbs).

SALARY RANGE: $84,000 - $117,000 (US only).

EMPLOYMENT TYPE: Full-time

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