Full-Time Client Engagement Manager

This opportunity is within the EVERSANA Deployment Solutions business unit, partnering with top-tier pharmaceutical, medical device, and biotechnology companies for better, smarter, and faster solutions. The Client Engagement Manager applies commercial operational services knowledge and project management processes to partner with Business Development and Deployment Solutions leads. This role enhances operational efficiencies and provides project support from opportunity pursuit to account activation.

Essential Duties:

1. Systematically analyze business opportunities, remove barriers, and identify Subject Matter Experts (SMEs) for operational design/execution.
2. Collaborate with Business Development to capture project requirements, scope, and success metrics.
3. Document all business opportunities in Salesforce post-win.
4. Assemble cross-functional teams (CRM, Incentive Compensation, Data, Reporting, etc.) to establish project development strategy, schedule, costs, budget, and resource needs.
5. Develop execution plans with SMEs, considering tradeoffs.
6. Continuously monitor project activities, risks, issues, and ensure progress meets customer requirements.
7. Collaborate with Business Development and SMEs to resolve issues and escalate to management when necessary.
8. Address people/team dynamics to ensure operational team effectiveness.
9. Potentially collaborate on interdependencies with other projects.
10. Schedule and lead status review meetings and project reviews.
11. Support GDM with Statement of Work (SOW) Operational Services details for each opportunity.
12. Perform other duties as needed, outlined in annual goals and objectives.

Expectations:

• 20% travel
• 40-hour work week

Minimum Qualifications:

• Mutual respect, adaptability, and ability to work with diverse teams
• Integrity, professionalism, and ethical conduct
• Strong collaboration and communication skills
• Strong organizational skills, prioritization, and time management
• Decision-making and problem-solving skills
• Results focus and accountability
• Attention to detail and accuracy
• Excellent customer service and account management skills
• BA/BS degree or equivalent experience
• Minimum 3+ years of experience in client services, operational management, or account management
• Life Sciences industry experience (preferred)
• Understanding of Salesforce, CRM, reporting, analytics, and incentive compensation (preferred)
• Proficiency in Microsoft Office (SharePoint, Excel, PowerPoint, Word)
• Project management experience (preferred)
• Familiarity with automated systems (preferred)
• Ability to translate customer needs into technical requirements (preferred)

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