Full-Time Client Engagement Manager

• Utilize a systematic and repeatable approach to inspect a business opportunity.
• Works closely with Business Development to capture project requirements, scope and success metrics.
• Responsible for post-win Salesforce documentation for all business opportunities.
• Mobilizes a cross-functional team to establish and document project development strategy, schedule, costs, budget and resource needs.
• Continuously tracks project activities, risks, and issues to ensure opportunity progress on schedule.
• Works directly with Business Development and the SMEs when needed to drive issues to closure.
• Resolves people and team dynamic issues for the effective performance of the operations team.
• May work with other program managers on interdependencies with other simultaneous projects.
• Schedules and leads timely status review meetings, and formal project reviews.
• Support GDM with SOW Operational Services details applicable to each opportunity.
• Demonstrate a commitment to diversity, equity, and inclusion.

• Travel (20%)
• Hours (40 hours per week)

• Mutual respect: Able to adapt behavior to others’ styles.
• Integrity/professionalism: Able to be tactful, maintain confidences, and foster an ethical work environment.
• Collaborative: Works well with individuals or teams; fosters open dialog.
• Adaptable: Changes behaviors and approach to suit the situation or personalities involved.
• Organized: Plans and organizes work effectively; manages multiple priorities.
• Decision making and problem solving: Able to take action in solving problems.
• Results Focused: Demonstrate dependability in difficult circumstances.
• Accountability: Able to take responsibility for actions and outcomes.
• Attention to Detail: Able to be alert in a high-risk environment.
• Customer Focus: Able to demonstrate a high level of service delivery.

• BA/BS degree or 5+ years of equivalent/relevant experience.
• Minimum 3+ years of experience in a client services, operational management, or account manager role.
• Preferred: Minimum of 3+ years of prior Life Sciences Industry-specific experience.
• Basic understanding of Life Sciences Commercial operations.
• Basic understanding of Sales Force Automation, CRM (e.g., Salesforce.com).
• Excellent oral/written presentation skills as well as interpersonal skills.
• Strong customer service and account management skills.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word).
• Fundamental understanding and application of project management principles and skills.
• Strong aptitude towards usage of automated systems.
• Strong analytical skills.
• Ability to translate customer needs into technical requirements.

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