Full-Time Client Services Call Center Rep II

Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team.You will be a resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services.

You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service, using your deep competencies in different product and operational areas.

Main traits and responsibilities:

• Manage inbound and outbound client phone calls and email inquiries.
• Resolve technical problems and product questions.
• Document solutions to internal and external clients quickly.
• Experience interpreting and responding to customer requests between customers and Sales, ensuring responses to inquiries and lead.
• Work within a diverse team and communicate with others.
• Experience handling support requests from a variety of different channels at the same time.
• Seek appropriate information and training to stay up to date on products and the industry.
• Identify new products whenever upselling and cross-selling opportunities arise.
• Gather client feedback on products and services and communicate with Product management.

We are looking for a client-focused person with high-level experience interpreting and responding to customer requests.

Creativity and initiative are a must, in addition to the following:

• High School Diploma
• 2+ years of call center customer support experience
• Salesforce.com proficiency
• PC, Microsoft Office, and internet knowledge
• Advanced problem-solving, analytical, and customer service skills
• Advanced English language skills, both verbal and written
• Experience establishing procedures to ensure client satisfaction
• Experience documenting customer issues in detail
• Team and teamwork focus

This is a permanent remote home-based role in Costa Rica. No relocation available.

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