Full-Time Client Services Call Center Rep II
Experian is hiring a remote Full-Time Client Services Call Center Rep II. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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Experian
Job Title
Client Services Call Center Rep II
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Heredia, Costa Rica
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Job Details
Experian Automotive is seeking a Client Services Call Center Rep II to contribute to the Client Services team.
- Provide support to Automotive customers.
- Respond to requests for information, products, and services.
- Address client requests and service needs.
- Involve internal departments and staff to ensure requirements are met.
- Provide a high level of service using competencies in product and operational areas.
- Manage inbound and outbound client phone calls and email inquiries.
- Resolve technical problems and product questions.
- Document solutions for internal and external clients quickly.
- Interpret and respond to customer requests, ensuring responses to inquiries and leads.
- Work within a diverse team and communicate effectively.
- Handle support requests from various channels simultaneously.
- Stay up to date on products and the industry.
- Identify new products and upselling/cross-selling opportunities.
- Gather client feedback and communicate with Product management.
- High School Diploma
- 2+ years of call center customer support experience
- Salesforce.com proficiency
- PC, Microsoft Office, and internet knowledge
- Advanced problem solving, analytical, and customer service skills
- Advanced English language skills (verbal and written)
- Experience establishing procedures to ensure client satisfaction
- Experience documenting customer issues in detail
- Team and teamwork focus
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Services Call Center Rep II at Experian is
5th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Heredia, Costa Rica
] applicants. .
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