Full-Time Client Services Call Center Rep II
Experian is hiring a remote Full-Time Client Services Call Center Rep II. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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Experian
Job Title
Client Services Call Center Rep II
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Heredia, Costa Rica
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Job Details
Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team. You will be a resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services.
Main Responsibilities:
- Manage inbound and outbound client phone calls and email inquiries.
- Resolve technical problems and product questions.
- Document solutions to internal and external clients quickly.
- Experience interpreting and responding to customer requests between customers and Sales, ensuring responses to inquiries and lead.
- Work within a diverse team and to communicate with others is crucial.
- Experience handling support requests from a variety of different channels at the same time.
- Seek appropriate information and training to stay up to date on products and the industry.
- Identify new products whenever upselling and cross-selling opportunities arise.
- Gather client feedback on products and services and communicate with Product management.
Requirements:
- High School Diploma
- 2+ years of call center customer support experience
- Salesforce.com proficiency
- PC, Microsoft Office, and internet knowledge
- Advanced problem solving, analytical, and customer service skills
- Advanced English language skills, both verbal and written
- Experience establishing procedures to ensure client satisfaction
- Experience documenting customer issues in detail
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Services Call Center Rep II at Experian is
13th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Heredia, Costa Rica
] applicants. .
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