Full-Time Client Services Call Center Representative

Experian Automotive is seeking a Call Center Representative to join our Client Services team. You will report to the Client Services Manager Senior.

Responsibilities:

• Manage inbound and outbound client calls and emails.
• Resolve technical issues and product questions.
• Document solutions for internal and external clients.
• Interpret and respond to customer requests between customers and sales, ensuring prompt responses.
• Collaborate effectively within a diverse team.
• Handle support requests across multiple channels simultaneously.
• Seek relevant information and training to stay updated on products and industry trends.
• Identify upselling and cross-selling opportunities.
• Gather client feedback and communicate with product management.

Qualifications:

• High School Diploma
• 2+ years of call center experience
• Proficiency in Salesforce.com
• PC, Microsoft Office, and internet knowledge
• Strong problem-solving, analytical, and customer service skills
• Advanced English language skills (verbal and written)
• Experience establishing procedures for client satisfaction
• Experience documenting customer issues in detail
• Team and teamwork focus

Benefits:

• Medical, life, and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex work/work from home
• Paid time off
• Annual performance bonus
• Education reimbursement
• Family bonding and bereavement leave
• Referral program

What is the last date for applying to the job?

Which countries are accepted for this remote job?