Full-Time Client Solutions Project Manager

G'day! We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth.

At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back.

Why ServiceRocket?

• A 20+ year tech services expert.
• A 4.7 rating on Glassdoor.
• Certified as a best place to work.
• Fun, inclusive work environment.

As our new Project Manager, you will manage multiple complex customer projects to achieve project goals and requirements.

What you'll be doing:

• Manage resources, budget, cost, time, quality, risks, milestones, and constraints.
• Work with customers or internal leadership teams to address blockers, risks, and escalations.
• Help define and improve processes/guidelines for project management.
• Drive delivery across organizational boundaries.
• Build, share, and present reports tracking performance and capacity/commitments.
• Partner with stakeholders to turn needs into well-defined projects and backlogs; identify new projects with additional services.

What you'll bring:

• 3-5 years of successful customer-facing project management experience in IT delivery projects.
• Experienced in collaborating with multiple stakeholders and managing priorities.
• Able to consult with clients to identify opportunities for additional services.
• Able to see the big picture and delve into details.
• Ability to hold people accountable for business value.
• Excellent verbal, written, and presentation skills.
• Adaptable and enjoy building relationships with customers and internal stakeholders.
• Analytical, able to think on your feet and learn quickly.
• Adept at working across multiple teams and disciplines in a fast-paced, global environment.
• Understanding of project financials.
• Technical background in pre-sales, IT or computer science.
• Experience in geographically distributed environments and comfortable working asynchronously.

What is the last date for applying to the job?

Which countries are accepted for this remote job?