Contractor Cloud Engineer
Five9 is hiring a remote Contractor Cloud Engineer. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
This position is for a Cloud Engineer - Contractor role at Five9. You will act as a lead technical problem solver and decision-maker during critical incidents, and also work on long term resiliency efforts by helping identify areas of improvement. This is similar to an SRE role but with more people time and less coding.
Key Responsibilities:
- 50% driving cross-functional teams to resolve incidents
- 25% providing technical recommendations for reliability improvements
- 25% developing tooling improvements for our own team’s automation
Key Requirements:
- 5+ years of software development/production operations experience
- Good understanding of the nature of distributed systems and cloud providers
- Strong sense of emotional intelligence while leading teams with a diverse audience
- Ability to interact with multiple audiences, including developers, managers and senior executives
- Knowledgeable in UNIX Operating System fundamentals
- Understanding of docker containerization and orchestration basics
- Familiar with network programming concepts and protocols
- At ease with at least one scripting language
- Strong communication skills, verbal and written
- Comfort with short-duration incident presentations to diverse group of stakeholders
Preferred Skills:
- Experience with cloud providers such as AWS, Azure, GCP
- Knowledge of an application or systems language
- Knowledge of Javascript, Python (NLP, ML)
- Knowledge of VoIP concepts and protocols
- Familiar with toolsets such as Jira, PagerDuty, Kibana, Grafana
- Bachelor of Science in Computer Science / Software Engineering, or equivalent
Possible employment type: contract
Possible allowed location: USA