Contractor Cloud Operations Engineer

About the Role
SearchStax is a leader in Open Source Search.
This is a contract opportunity to join SearchStax Cloud team. Provide technical support to customers, ensuring service availability and reliability. Focus on installing, configuring, maintaining, and optimizing open source and custom-built software. Analyze and improve application reliability, disaster recovery, cloud management, and cluster management.

What You Will Do

• Collaborate with Engineers to ensure high availability and smooth operations.
• Resolve customer support tickets/incidents professionally and promptly.
• Ensure positive customer experience and satisfaction.
• Work within a global 24x7x365 support team.
• Manage handoffs for cloud support issues.
• Respond to escalated issues using defined processes.
• Set up backups, deploy software, upgrade systems, and perform maintenance (manual or automated).
• Configure and generate reports/alerts on core infrastructure (Datadog, Zabbix, custom scripts).
• Perform periodic security audits.
• Handle service requests from customers and internal teams with high quality.
• Participate in on-call rotation.

What You Must Have

• Strong communication skills (English).
• 2+ years Linux system (Ubuntu/CentOS) administration experience.
• Cloud provider experience (AWS, Azure, or GCP).
• Knowledge of network issues (firewall, routing, load balancing).
• Scripting skills (Bash or Python).
• MySQL and NoSQL (MongoDB) administration experience (backup, replication, optimization).
• Web server administration experience (Apache, Nginx).
• ITIL process familiarity.
• Willingness to learn new technologies.
• Ability to work independently and as a team.
• DevOps tools knowledge (Ansible, Terraform, Python) is a plus.

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