Full-Time Cloud Operations Engineer I

At Jamf, we empower people to be their best selves and do their best work. The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers. The Weekend shift Cloud Operations Engineer I will work 9.5 hours / Day, 38 hours / week. The schedule for weekend will be Friday, Saturday, Sunday and Monday between 8 AM – 6:30 PM. This role if offered as remote in Australia.

What you can expect to do in this role:

• Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
• Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
• Monitor software and network security on team managed servers and networks
• Configure and maintain server auditing and network monitoring tools
• Develop and implement performance tuning steps for application, system, and network configurations
• Provide solutions and direction to customer issues via phone or email in a timely and professional manner
• Maintain and expand technical documentation of processes and procedures
• Participate in a 24x7 on-call rotation
• Participate in system administration duties for cloud-based server infrastructure
• Perform light programming/scripting tasks in Bash, PHP, and Python
• Develop and maintain an advanced level of knowledge of Jamf products
• Other duties and special projects as assigned

What we are looking for:

• 2 year / Associates (Required)
• 4 year / Bachelor's Degree (Preferred)
• Minimum 2 Years experience in an IT operations environment (Required)
• Minimum 2 Years Systems Administration experience, on any platform (Required)
• Minimum 2 Years experience working with Linux/Unix command line interfaces, including shell scripting (Required)
• General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)

Security and Privacy Requirement:
Participation in ongoing security training is mandatory. Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.

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