Full-Time Cloud Sustaining Engineering Manager

Global Cloud Services: As a Cloud Sustaining Engineering Manager you will be a member of the team responsible for global hardware design, standards, and architecture. Additional responsibilities include the Leadership and development of Cloud Standards Engineers. We are the team that designs and maintains the single source of truth for all things Cloud Hardware.

What you get to do in this role:

• Manage the sustainability of server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide.
• Manage the process for maintaining server, storage, cloud service provider, and rack SKU documentation.
• Manage the process of designing server, storage, cloud service provider, and rack SKU documentation.
• Document Change Management.
• Management of daily work assignments to individual Engineers.
• Development of new designs and changes to non-capacity components, including but not limited to cabinets, PDUs, network cables, power cables, and other device management hardware.
• Maintain relationships with reseller/integrators and suppliers of non-capacity components.
• Ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions.
• Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.
• Design, build, and maintain operational configurations to ensure consistent deployments over time.
• Collaborate with various other engineering teams to plan hardware rollouts and address tactical issues.
• Lead a team of engineers with troubleshooting and problem remediation.
• Provide career development leadership to a team of Engineers.

To be successful in this role you have:

• Experience required in enterprise server solutions, enterprise storage solutions, rack-level power design/management, and complex network cabling design.
• Intermediate understanding of AC/DC power calculations
• Critical attention to detail is a must.
• Demonstrated ability to drive complex problems to resolution.
• Some travel required for first article inspections, trade shows, etc.
• Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS) or related field.
• Experience using the ServiceNow platform preferred but not required.
• Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience.

Basic Qualifications:

• 7+ years of datacenter management and/or technical program manager experience required.
• 5+ years Management of Engineering Teams.
• 2+ years experience in working with Cloud Service Providers (AWS, Azure, and others.)

Compensation:

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits.

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