Full-Time Cloud Sustaining Engineering Manager

Cloud Sustaining Engineering Manager

As a Cloud Sustaining Engineering Manager, you will be a member of the team responsible for global hardware design, standards, and architecture, leading and developing Cloud Standards Engineers.

Responsibilities:

• Manage the sustainability of server, storage, and rack hardware standards for ServiceNow datacenters.
• Maintain server, storage, cloud service provider, and rack SKU documentation.
• Document Change Management.
• Manage daily work assignments for engineers.
• Develop new designs and changes to non-capacity components (cabinets, PDUs, cables, etc.).
• Maintain relationships with resellers/integrators and suppliers.
• Ensure hardware solution continuity.
• Work with manufacturers to evaluate new technologies.
• Design, build, and maintain operational configurations for consistent deployments.
• Collaborate with other engineering teams on hardware rollouts and issues.
• Lead troubleshooting and problem remediation.
• Provide career development to engineers.

Requirements:

• Experience integrating AI into work processes and problem-solving.
• Experience with enterprise server solutions, storage solutions, rack-level power design, and network cabling design.
• Intermediate understanding of AC/DC power calculations.
• Strong attention to detail and problem-solving skills.
• Some travel required.
• Bachelor's degree or equivalent experience in CIS, MIS, CS, or related field.
• Experience with the ServiceNow platform is a plus.
• Excellent communication, customer skills, problem-solving, conflict management, listening, time management, and interpersonal skills are required.

Basic Qualifications:

• 7+ years datacenter management or technical program manager experience.
• 5+ years managing engineering teams.
• 2+ years working with cloud service providers (AWS, Azure, etc.).

Compensation: $163,600 - $286,300 base salary, plus equity, variable/incentive compensation, and benefits.

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