Full-Time CMT Project Manager

Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines global VAT compliance, recovery, & payment for Enterprise and Medium-sized businesses worldwide.

Responsibilities:

• Coordinate work between Client Management and Compliance Teams, identifying interdependencies and implementing joint process flows.
• Manage and execute client queries, supporting and mentoring team members on complex compliance issues.
• Manage expansions for companies with identified opportunities or client requests.
• Work on assigned client campaigns/projects (e.g., renewal campaigns).
• Suggest process improvements, train the team, and follow-up on legislation/process changes affecting Client Management.
• Manage database configuration (company info, pricing, bank details).
• Provide weekly performance reports to management.
• Achieve set KPIs.
• Complete other team engagement duties as assigned.

Requirements:

• Fluency in English (verbal & written); additional languages are beneficial.
• Ambitious, organized, process-driven, and capable of working independently with strong prioritization skills in a fast-paced environment.
• Excellent attention to detail, commercial acumen, and the ability to identify potential issues.
• Experience in B2B client communication (advantageous).
• Ability to convey urgency, friendliness, and patience.
• Excellent team player.
• Experience with Microsoft Office packages (advantageous).

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