Full-Time Commercial Operations Lead

Commercial Operations Lead coordinates and optimizes key client and vendor contracts (MSAs, SOWs, Third-Party Agreements), ensuring alignment with organizational goals and compliance. Oversees the entire contract lifecycle: negotiation (pricing, terms), execution. Centralizes data, enhances transparency, tracks deadlines, and improves collaboration using a contract management system (CMS). Reports to Operations Chief of Staff. Collaborates with Division/Practice Leadership, Operations/Project Setup, Business Development, Legal/Compliance, Finance, and IT. Also collaborates with CLO, COO, and CFO to align contract management with broader commercial strategies and financial objectives.

JOB RESPONSIBILITIES

1. Oversee contract creation, negotiation, and execution, leveraging standardized templates for governance, accountability, and deadlines.
2. Identify and mitigate contract risks, avoiding liabilities.
3. Ensure contracts align with company policies, goals, and legal/regulatory requirements.
4. Collaborate with Legal, Leadership, Finance, Operations, and Business Development to align commercial objectives and processes.
5. Streamline workflows, centralize data, and automate tracking using the Agiloft CMS.
6. Serve as primary contact for contract lifecycle, resolving issues and ensuring cross-functional alignment.
7. Provide training on contract standards, negotiation, and compliance.
8. Collaborate with Legal to update business/financial clauses based on feedback, aligning with policies and compliance requirements.
9. Collaborate with IT and Project Coordination teams to ensure financial and performance metrics are compatible with company systems.
10. Partner with Business Development to ensure contracts align with client expectations and service delivery.
11. Collaborate with client-facing teams to address contract-related issues.
12. Support negotiations for key agreements, in partnership with Business Development and internal stakeholders, achieving optimal outcomes aligned with business objectives.
13. Create and maintain enterprise-wide negotiation guidelines, including clear protocols, contract consistency, alignment with goals and compliance, and training/support.
14. Provide guidance on acceptable terms and conditions, ensuring contract standard consistency.
15. Ensure negotiated terms are accurately reflected in final agreements and maintain comprehensive records.
16. Define/implement efficient, scalable, and compliant contract lifecycle strategies aligned with commercial and financial goals.
17. Align contracts with pricing, rates, discounting, revenue strategies, invoice processing, and payment terms.
18. Monitor and analyze contract performance to identify improvement areas.
19. Define pricing strategies with Operations, Finance, and Business Development.
20. Leverage dashboards/reports for contract performance, profitability, renewals, milestones, etc.
21. Track KPIs, update leadership, monitor project margins with Finance, and implement improvements.
22. Integrate contract data into reporting platforms.
23. Provide feedback to IT to enhance CMS functionality, set performance benchmarks, evaluate agreements on revenue, customer satisfaction, and efficiency.
24. Monitor contract performance, addressing issues to sustain client satisfaction.
25. Drive process improvements to enhance contract management efficiency and seamless service delivery.
26. Lead continuous improvement initiatives for contract management tools, processes, and systems.
27. Support mergers, acquisitions, or partnerships by providing contract review and alignment with due diligence processes.

Qualifications

• Bachelor's degree in business administration, finance, or related field.
• 7+ years experience in contract management, commercial operations, or similar role (consulting or professional services preferred).
• Managing/negotiating high-value/complex contracts.
• Experience in financial analysis, pricing strategy, and profitability tracking.

Skills

• Exceptional leadership/strategic thinking to influence cross-functional teams.
• Strong understanding of contract management, negotiation, and risk management.
• Advanced analytical skills to translate data into actionable insights.
• Excellent communication and project/stakeholder management.
• Proficiency in contract management software (Agiloft), financial modeling tools, and Microsoft Office.

Salary $120,000 - $140,000 per year.

What is the last date for applying to the job?

Which countries are accepted for this remote job?