Full-Time Contact Center QA Specialist
Goodleap is hiring a remote Full-Time Contact Center QA Specialist. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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Goodleap
Job Title
Contact Center QA Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
Salary
HOUR $19 - $19
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Job Details
Contact Center QA Specialist
Monitors and evaluates call, email, and text interactions. Identifies areas for improvement and provides actionable feedback to enhance performance and service standards. Reports on account documentation, adherence to policies, and compliance.
- Performs call, text, and email monitoring for various departments.
- Provides professionally written, actionable feedback for performance, procedures, compliance, and customer experience.
- Delivers professionally written reviews, reports, and information for quality assurance.
- Participates in quality calibration and ongoing training.
- Assists with other duties as assigned.
Skills:
- Strong listening and reading skills with attention to detail
- Analytical and problem-solving skills
- Ability to provide actionable feedback
- Effective verbal and written communication
- Commitment to representative growth and development
- Adaptability in fast-paced environments
- Effective time management
- Strong interpersonal skills
- Ability to work independently
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Contact Center QA Specialist at Goodleap is
11th of April 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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