Full-Time Crisis Call Specialist

Crisis Call Specialist Role: Providing support to individuals and families experiencing a mental health crisis through the Maine Crisis Line.

Responsibilities:

• Answer calls and text/chat messages on the crisis line remotely.
• Assess presenting problems and psychosocial stressors of callers.
• Complete risk assessments to ensure safety and well-being of callers.
• Use programmatic systems to support monitoring progress toward performance measures.
• Collaborate with Crisis Response Services across the state.
• Receive training to become certified as a Mental Health Rehabilitation Technician (MHRT).

Qualifications:

• Associate Degree required.
• One year or more of crisis or mental health experience preferred.
• Ability to earn MHRT-CSP certification within 30 days of employment required.
• Strong oral communication skills, able to communicate clearly and concisely.
• Ability to manage complex tasks effectively.
• Experience in call center or customer service is a plus.
• Ability to work independently and in a team environment.
• Flexible schedule required.

Requirements:

• Demonstrated ability to work with complex information.
• Familiarity with DSM-V information required.
• Ability to learn documentation software and resource applications.
• Ability to use telephone, instant messaging, and chat technology.
• Successful completion of criminal background check, child protective service check, and sex offender check.

Benefits:

• Generous paid time off accrual.
• 9 paid holidays and up to 3 floating holidays.
• Excellent medical benefits at a reasonable cost.
• Dental and vision insurance.
• Agency-paid basic life, STD, and LTD insurances.
• 403(b) retirement with a generous match.
• Annual tuition reimbursement.
• Qualified employer for PSLF.

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