Contractor CRM Manager - iGaming

We are seeking a CRM Manager to join our team.

Responsibilities:

1. Implement and optimize CRM chains.
2. Assign tasks to designers, analysts, copywriters, and operations team.
3. Handle ad-hoc projects based on business needs.
4. Prepare work results reports.
5. Develop and execute casino promotions/campaigns.
6. Perform basic user segmentation.
7. Grow CRM and Retention metrics.
8. Monitor and control retention, reactivation, communication conversion metrics, MAU, and LTV.
9. Operate processes to enhance sports or casino stream metrics.
10. Design communication flows using various channels.

Requirements:

• Experience: 2-3+ years in CRM management within the iGaming industry, focusing on long-term customer relationships.
• Skills: Experience in building communication flows using various communication channels.
• Proactive & Initiative: Take charge and lead projects to completion.
• Data-Driven: Make decisions based on metrics and KPIs, leveraging data for insights.
• Communication Skills: Effectively communicate with various teams and clients, crafting clear messages.
• Customer Understanding: Analyze customer needs and behavior to develop personalized offerings.
• Creative Problem Solver: Find innovative solutions to enhance customer engagement and retention.
• Adaptable: Respond quickly to market changes and embrace new challenges.
• Market Analyst: Research trends and competitors to refine CRM strategies and products.
• English: Intermediate or higher.

Benefits:

• Global Flexibility: Remote work options.
• 20 Working Days of Vacation.
• Paid Sick Leave.
• Learning Coverage.
• Team Building Programs.
• Mental Health Programs.
• Sport coverage.
• Medical and dental insurance.

What is the last date for applying to the job?

Which countries are accepted for this remote job?