Part-Time Customer Care Agent

We are looking for a customer-oriented service representative to act as a liaison, provide product/service information, and resolve customer problems accurately and efficiently. Excellent customer service abilities, strong communication skills, patience, and empathy are crucial.

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build relationships with customers through communication
• Provide accurate information using proper methods/tools
• Meet sales targets and call handling quotas
• Handle customer complaints, providing solutions and alternatives within time limits
• Keep records of customer interactions, process accounts, and file documents
• Follow communication procedures and policies
• Engage customers beyond expectations

Skills Required:

• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in English
• Data entry skills
• Computer skills
• Experience with outbound calling
• Analytical skills
• Multilingual proficiency a plus
• Sales and upselling experience preferred

Additional Information:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding specific states)
• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development opportunities
• Advancement opportunities

Benefits:

• All information kept confidential according to EEO guidelines

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