Part-Time Customer Care Agent

We are looking for a customer-oriented service representative.

A customer service representative, or CSR, will act as a liaison, providing product/service information and resolving customer account problems efficiently.

Excellent customer service abilities are crucial.

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs
• Build relationships with customers
• Provide accurate information
• Meet sales and call handling quotas
• Handle complaints and provide solutions
• Keep records of interactions
• Follow communication procedures
• Engage customers

Required skills include:

• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Excellent communication and presentation skills
• Ability to multitask and prioritize
• Proficient in English
• Strong data entry skills
• Computer skills
• Outbound calling experience
• Analytical skills
• Multilingual proficiency (a plus)

Other requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

Additional perks:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & Development
• Advancement opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?