Part-Time Customer Care Agent

We are seeking a customer-oriented service representative (CSR) to act as a liaison, providing product/service information and resolving customer issues effectively. Excellent customer service is crucial.

Responsibilities include:

• Managing incoming calls
• Generating sales leads
• Identifying and assessing customer needs
• Building customer relationships
• Providing accurate information
• Meeting sales and call handling targets
• Handling complaints and finding solutions
• Documenting customer interactions
• Following communication procedures
• Engaging customers beyond expectations

Essential skills include:

• Strong communication skills (phone etiquette, presentation)
• Ability to multi-task, prioritize, and manage time efficiently
• Proficiency in English, preferably multilingual/bilingual
• Familiarity with CRM systems
• Customer orientation and adaptability
• Problem-solving and analytical skills
• Data entry proficiency

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US Resident (excluding specific states)

Benefits include Paid Training, Paid Time Off, Flexible Schedule, and a Telehealth Care Plan.

All information will be kept confidential following EEO guidelines.

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