Part-Time Customer Care Agent

We are seeking a customer-oriented service representative (CSR). A CSR will act as a liaison, provide product/service information, and resolve customer account problems accurately and efficiently.

Excellent customer service is crucial. Problem-solving and troubleshooting skills are essential.

Responsibilities include:

1. Managing incoming calls
2. Generating sales leads
3. Identifying and assessing customer needs to achieve satisfaction
4. Building customer relationships through communication
5. Providing accurate information using proper methods/tools
6. Meeting sales and call handling quotas
7. Handling complaints, providing solutions and alternatives, and following up
8. Recording interactions, processing accounts, and filing documents
9. Following communication procedures and policies
10. Engaging customers

Skills and Qualifications:

• Strong communication and presentation skills
• Multilingual proficiency (a plus)
• Familiarity with CRM systems
• Customer orientation and adaptability
• Proficient in English
• Experience with outbound calling (preferred)
• Strong data entry skills
• Computer skills
• Analytical skills
• Must be at least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

What is the last date for applying to the job?

Which countries are accepted for this remote job?