Part-Time Customer Care Agent

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, providing product/service information and resolving customer account problems accurately and efficiently.

Key Responsibilities:

1. Manage incoming calls
2. Generate sales leads
3. Identify and assess customer needs
4. Build relationships with customers through open communication
5. Provide accurate information using proper methods/tools
6. Meet sales targets and call handling quotas
7. Handle customer complaints and provide solutions
8. Keep records of customer interactions and process accounts
9. Follow communication procedures and policies
10. Engage customers proactively

Skills and Experience Required:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptability and customer orientation
• Strong communication and presentation skills
• Ability to multitask and prioritize
• Proficient in English
• Computer skills and data entry proficiency
• Outbound calling experience is a plus
• Multilingual proficiency (Spanish) is a plus
• Analytical skills

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding specific states)

Benefits:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development opportunities
• Advancement opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?