Part-Time Customer Care Agent

Customer Care Agent

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve emerging problems accurately and efficiently. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigating when necessary.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints and provide solutions/alternatives within time limits, and follow up
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

• Excellent customer service abilities
• Track record of over-achieving quota
• Good phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling
• Analytical skills
• Multilingual or bilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Additional Requirements

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Benefits

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

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