Part-Time Customer Care Agent

We are looking for a customer-oriented service representative. A customer service representative (CSR) will act as a liaison, provide product/service information, and resolve customer problems accurately and efficiently.

Excellent customer service abilities, a strong work ethic, and a passion for helping customers are essential.

Responsibilities include:

• Managing large amounts of incoming calls
• Generating sales leads
• Identifying and assessing customer needs to achieve satisfaction
• Building relationships with customers through communication
• Providing accurate information using proper methods/tools
• Meeting personal/team sales targets and call handling quotas
• Handling customer complaints and providing solutions within time limits
• Following up to ensure resolution
• Keeping records of customer interactions
• Processing customer accounts and filing documents
• Following communication procedures and policies
• Taking the extra mile to engage customers

Skills and Qualifications:

• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Excellent communication and presentation skills
• Ability to multi-task and manage time effectively
• Proficient in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling (preferred)
• Analytical skills
• Multilingual/bilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Other Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the U.S.
• U.S. resident (excluding certain states)

Benefits Include:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?