Part-Time Customer Care Representative

We are looking for a customer-oriented service representative (CSR). A CSR will act as a liaison, providing product/service information and resolving customer account problems accurately and efficiently. Excellent customer service skills are essential.

Responsibilities:

• Manage incoming calls.
• Generate sales leads.
• Identify and assess customer needs.
• Build customer relationships.
• Provide accurate information.
• Meet sales and call handling targets.
• Handle customer complaints and find solutions.
• Keep records of customer interactions.
• Follow communication procedures and policies.
• Engage customers.

Skills and Qualifications:

• Strong communication skills.
• Excellent phone etiquette.
• Familiarity with CRM systems.
• Customer orientation.
• Ability to adapt to different customer types.
• Proficient in English.
• Data entry skills.
• Computer skills.
• Analytical skills.
• Multilingual proficiency a plus.
• Sales and upselling experience preferred.
• Over-achieving quota track record.

Other Requirements:

• At least 18 years old.
• High school diploma or GED.
• Authorized to work in the US.
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, or WI).

What is the last date for applying to the job?

Which countries are accepted for this remote job?