Part-Time Customer Care Representative

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, providing product/service information and resolving customer issues accurately and efficiently.

Essential Skills and Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs
• Build customer relationships
• Provide accurate information using proper methods/tools
• Meet personal/team sales targets
• Handle customer complaints and provide solutions
• Keep records of customer interactions
• Follow communication procedures
• Engage customers

Qualifications:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptability to various customer types
• Strong communication and presentation skills
• Ability to multi-task and manage time effectively
• Proficient in English
• Strong data entry skills
• Computer skills
• Analytical skills
• Multilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Other details:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding specific states)
• Paid training, Paid Time Off, Flexible Schedule
• Telehealth Care Plan, Training & Development, Advancement Opportunities
• All information confidential (EEO guidelines)

What is the last date for applying to the job?

Which countries are accepted for this remote job?