Part-Time Customer Care Representative

We are looking for a customer-oriented service representative.

A customer service representative, or CSR, will act as a liaison, providing product/service information, and resolving customer account problems accurately and efficiently.

Key Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using proper methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle customer complaints, providing appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Essential Skills & Qualifications:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems and practices
• Customer orientation and adaptability
• Proficiency in English
• Computer skills
• Data entry skills
• Strong analytical skills
• Multilingual proficiency is a plus

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the U.S.
• U.S. resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

What is the last date for applying to the job?

Which countries are accepted for this remote job?