Part-Time Customer Care Representative

We are looking for a customer-oriented service representative.

Responsibilities:

• Manage incoming calls.
• Generate sales leads.
• Identify and assess customer needs to achieve satisfaction.
• Build relationships with customer accounts.
• Provide accurate information using proper methods/tools.
• Meet sales and call handling targets.
• Handle complaints and provide solutions within time limits.
• Keep records of customer interactions, process accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Engage customers.

Skills:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation
• Excellent communication and presentation skills
• Ability to multi-task and manage time effectively
• Proficient in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling (preferred)
• Analytical skills
• Multilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, and WI)

Benefits:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities
• Confidentiality according to EEO guidelines

What is the last date for applying to the job?

Which countries are accepted for this remote job?