Part-Time Customer Care Representative

We are seeking a customer-oriented service representative. A customer service representative (CSR) acts as a liaison, provides product/service information, and resolves customer issues accurately and efficiently.

Ideal CSRs are enthusiastic, patient, empathetic, and communicative. They excel at problem-solving and investigating issues.

Responsibilities include:

• Managing incoming calls
• Generating sales leads
• Identifying and assessing customer needs to ensure satisfaction
• Building strong relationships with customers through effective communication
• Providing accurate and complete information using appropriate methods/tools
• Meeting personal and team sales targets and call handling quotas
• Handling customer complaints and providing timely solutions and alternatives
• Following up to ensure issue resolution
• Recording customer interactions, processing accounts, and filing documents
• Adhering to communication procedures, guidelines, and policies
• Going the extra mile to engage customers

Qualifications:

• Strong customer service skills
• Proven ability to exceed quotas
• Excellent phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptability and ability to handle diverse customer interactions
• Strong communication and presentation skills
• Excellent multitasking, prioritization, and time-management abilities
• Proficiency in English, strong data entry skills, and computer skills
• Outbound calling experience and analytical skills are a plus
• Multilingual abilities (Spanish) are preferred
• At least 18 years old with a high school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Benefits Include:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development opportunities
• Advancement opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?