Part-Time Customer Care Representative

We are looking for a customer-oriented service representative.

A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve customer issues accurately and efficiently.

Responsibilities include:

• Managing large amounts of incoming calls
• Generating sales leads
• Identifying and assessing customer needs to achieve satisfaction
• Building relationships with customers
• Providing accurate information using proper methods/tools
• Meeting sales targets and call handling quotas
• Handling complaints, providing solutions and alternatives within time limits
• Following up to ensure resolution
• Keeping records of customer interactions and processing accounts
• Following communication procedures and policies
• Engaging customers to provide excellent service

Skills Required:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Strong communication and presentation skills
• Ability to multitask, prioritize, and manage time
• Proficient in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling (preferred)
• Analytical skills
• Multilingual or bilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Other Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the U.S.
• U.S. resident (excluding specific states)

Benefits:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

Confidentiality: All information will be kept confidential according to EEO guidelines.

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