Part-Time Customer Care Specialist

We are looking for a customer-oriented service representative. A customer service representative (CSR) will act as a liaison, providing product/service information and resolving customer account problems accurately and efficiently. Excellent customer service skills are crucial.

Responsibilities include:

• Managing incoming calls.
• Generating sales leads.
• Identifying and assessing customer needs to achieve satisfaction.
• Building relationships and trust with customers through open communication.
• Providing accurate and complete information.
• Meeting personal and team sales targets and call handling quotas.
• Handling customer complaints and providing solutions/alternatives within time limits; following up for resolution.
• Keeping records of customer interactions, processing accounts, and filing documents.
• Following communication procedures, guidelines, and policies.
• Engaging customers.

Skills Required:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Strong communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in English
• Data entry skills
• Computer skills
• Experience with outbound calling
• Analytical skills
• Multilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Benefits:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

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