Part-Time Customer Care Specialist

Customer-Oriented Service Representative: We seek a customer-focused service representative (CSR) to act as a liaison, providing product/service info and resolving customer issues accurately and efficiently.

Key Responsibilities:

• Manage incoming calls
• Generate sales leads
• Assess customer needs for satisfaction
• Build strong customer relationships
• Provide accurate & complete info using proper methods/tools
• Meet sales/call handling targets
• Handle complaints & provide solutions within deadlines
• Record interactions, process accounts, & file documents
• Adhere to communication procedures & policies
• Go the extra mile to engage customers

Qualifications:

• Excellent customer service skills
• Proven ability to exceed quotas
• Strong phone etiquette & communication skills
• Familiarity with CRM systems
• Adaptability to diverse customer personalities
• Strong communication & presentation skills
• Excellent multitasking & time management skills
• Proficient in English; Multilingual/Bilingual a plus
• Strong data entry & computer skills
• Outbound calling experience a plus
• Spanish language proficiency advantageous
• At least 18 years old
• High school diploma or GED
• Authorized to work in the US; US Resident (excluding specified states)

Benefits:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

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