Part-Time Customer Care Specialist

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve customer problems accurately and efficiently. Excellent customer service abilities are essential.

Responsibilities include:

• Managing large amounts of incoming calls
• Generating sales leads
• Identifying and assessing customer needs
• Building customer relationships through communication
• Providing accurate information using proper methods/tools
• Meeting sales targets and call handling quotas
• Handling customer complaints and providing solutions
• Following up on complaint resolutions
• Keeping records of customer interactions
• Processing customer accounts and filing documents
• Following communication procedures and policies
• Engaging customers beyond basic needs

Skills Required:

• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptability to different customer types
• Excellent communication and presentation skills
• Multi-tasking and time management skills
• Proficiency in English
• Data entry skills
• Computer skills
• Experience with outbound calling (preferred)
• Analytical skills (preferred)
• Multilingual or bilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Qualifications:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

What is the last date for applying to the job?

Which countries are accepted for this remote job?