Full-Time Customer Delivery Manager - Senior

Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost.

Coordinate service delivery activities between the organizational units and supervise their work.

Overall responsibility for the E2E execution of service requests.

Primarily responsible for escalation and claim management.

Ensure compliance with deadlines and expected service levels.

Apply adequate project delivery methodologies, tools, techniques and processes.

Manage financial and service reporting, along with the respective procedures and planning.

Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.

• At least 3-5 years of professional experience in the IT-industry, with experience in the Service Delivery Management field
• Relevant technical and/or Operations Management related experience is necessary
• Applied knowledge of ITIL and Agile concepts, with experience in Process management
• Outstanding communication skills, with fluency in both German (C1 level) and English (C1/B2 level)
• Strong presentation and moderating skills
• Ability to prioritize and handle multiple projects with shifting deadlines
• Flexibility and willingness to expand beyond the traditional Service Delivery Management approach
• Relevant experience with utilizing ticketing tools, along with a solid grasp of security protocols
• Knowledge of networking and cloud technologies is an advantage
• Experience in in-depth contract management is advantageous

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