Full-Time Customer Experience Get Journey Manager
Brightspeed is hiring a remote Full-Time Customer Experience Get Journey Manager. The career level for this job opening is Manager and is accepting Charlotte, NC based applicants remotely. Read complete job description before applying.
This job was posted 2 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Brightspeed
Job Title
Customer Experience Get Journey Manager
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Charlotte, NC
Share
Job Details
We’re seeking a strategic and operationally rigorous Customer Experience Get Journey Manager to lead the end-to-end Get/Install experience. Your role is critical to delivering a fast, reliable, and transparent onboarding experience. Reporting directly to the Vice President, Marketing Operations, you will own the roadmap, backlog, and cross-functional delivery. Your work will directly impact key business outcomes including lower cancels, higher NPS, reduced repeat contacts, and improved CPGA and cost-to-serve.
Duties and Responsibilities:
- Journey Strategy & Roadmap: Define the Get/Install + 90-day vision and build a 12–18-month roadmap.
- Backlog Ownership & Delivery: Maintain a prioritized backlog and lead agile ceremonies.
- Customer & Data Insight: Use VoC/VoA, dispatch data, and ticket analytics to diagnose issues.
- Cross-Functional Collaboration: Coordinate with various teams to ensure readiness and alignment.
- Governance & Impact: Set OKRs and publish bi-weekly progress updates.
WHAT IT TAKES TO CATCH OUR EYE:
6+ years in product/CX/operations with order-to-install or field/last-mile journey ownership. Fluency in ops & funnel analytics and experience applying AI/automation. Strong cross-functional leadership with Field/Network/IT.
CORE COMPETENCIES:
Customer-obsessed, Operationally rigorous, Data- and AI-informed, Systems thinker, Bias for action, Collaborative, Change leader.
12-MONTH OUTCOME TARGETS EXAMPLE:
Install Interval: −20–30% average interval; increase “soonest slot” availability. On-Time Completion: +8–12 pts OTD/ODD. Right-First-Time: +10–15 pts RFT; −20–30% repeat truck rolls. Pre-Install Cancels: −20–30%. Self-Install Success: +10–20 pts. Early Tenure: +8–12 pts NPS; −15–25% churn; −15–25% repeat contacts
CORE KPIs:
Scheduling & Field, Quality & Risk, CX & Service, Business.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Experience Get Journey Manager at Brightspeed is
5th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Charlotte, NC
] applicants. .
Related Jobs You May Like
Rice Carbon Project Developer
Hanoi, Viet Nam
1 day ago
AFOLU Carbon Projects
Digital MRV Systems
DNDC Modeling
SNV
Full-Time
Experienced
Senior IT Project Manager - Applications Carve out
Basel, Switzerland
1 day ago
Application Carve-out
IT Project Management
Pharmaceutical Industry Regulations
Fusion Consulting
Full-Time
Senior Manager
Senior Project Manager
San Diego, CA
1 day ago
Client Relationship
Environmental Consulting
Industrial Hygiene
J.S. Held LLC
Full-Time
Senior Manager
YEAR $120000 - $160000
Project Manager - Steel - Bridge Construction
Claremont, NH
1 day ago
Communication
Customer Relationship Management
Problem-solving
Canam
Full-Time
Experienced
PMO Director
Remote
1 day ago
EDI/B2B Integration
Financial Management
Project Management
CoEnterprise, LLC
Full-Time
Manager
IT Project Manager
Baar, Switzerland
2 days ago
Agile Methodologies
Business Acumen
IT Solutions
SGS
Full-Time
Experienced
PMS Implementation Consultant
Berlin, Germany
2 days ago
Hospitality Experience
PMS Implementation
Project Management
Shiji Group
Full-Time
Experienced
Senior Project Manager
Livermore, CA
2 days ago
Communication
Customer Service
Project Management
REXEL
Full-Time
Senior Manager
YEAR $85000 - $100000
Senior Project Manager
Heredia, Costa Rica
2 days ago
Change Management
CRM Migrations
Project Management
Experian
Full-Time
Manager
Project Manager - Steel - Bridge Construction
Claremont, NH, NH
2 days ago
Communication Skills
Customer Relationship
Problem Solving
Canam
Full-Time
Experienced
Senior Project Manager - Industrial Hygiene
Red Bank, NJ
2 days ago
Client Development
EH&S Consulting
Industrial Hygiene
J.S. Held LLC
Full-Time
Experienced
YEAR $120000 - $160000
Environmental Remediation Project Manager
Westlake Village, CA
2 days ago
Business Development
Client Management
Data Analysis
AECOM
Full-Time
Experienced