Full-Time Customer Experience Operations Manager
DNSfilter is hiring a remote Full-Time Customer Experience Operations Manager. The career level for this job opening is Manager and is accepting USA, Canada based applicants remotely. Read complete job description before applying.
This job was posted 11 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
DNSfilter
Job Title
Customer Experience Operations Manager
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
USA, Canada
Salary
YEAR $115000 - $130000
Share
Job Details
At DNSFilter, we're building a world-class Revenue Operations (RevOps) organization to drive operational excellence. We're looking for a Customer Experience (CX) Operations Manager to optimize and enhance the customer experience. This is a full-time, remote role.
Responsibilities:
- Process Optimization: Design, streamline, and optimize workflows. Identify inefficiencies for improved customer satisfaction.
- Technology & Tools Management: Evaluate, implement, and manage CSM platform, ticketing system, knowledge base, ensuring integration.
- Data & Insights: Develop dashboards and reports to track key metrics (NPS, CSAT, churn). Provide actionable insights for improvement.
- Customer Journey Mapping: Collaborate with teams to map the customer journey, identify touchpoints, and enhance experience.
- Cross-Functional Collaboration: Partner with teams to align on CX strategies, ensure smooth handoffs.
- CX Operations Strategy: Contribute to RevOps strategy with a customer-focused lens.
- Customer Feedback & Improvement: Establish systems for capturing, analyzing, and responding to feedback.
- Training & Enablement: Develop training programs to equip employees with tools for exceptional experiences.
- Experience with AI/Automation in CX: Implement AI-driven tools to enhance customer engagement and streamline support.
Requirements:
- 5+ years experience in CX, Sales operations, or Revenue Operations.
- Experience working in a high-growth tech company.
- Strong understanding of CX metrics (NPS, CSAT, churn).
- Hands-on experience with CX technologies (CRM, customer management, BI).
- Strong analytical and problem-solving skills.
- Strong communication and project management skills.
- Experience with SaaS/subscription models.
- Experience with Voice of the Customer (VoC) programs.
Bonus Points:
- Startup experience
- 100% remote experience
- Familiarity with PLG models
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Experience Operations Manager at DNSfilter is
20th of January 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA, Canada
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27