Part-Time Customer Marketing

We're looking to build connections with experienced Customer Marketing Managers for future roles here at SevenRooms! To give you an idea of the type of person we're looking for, here's an example job description for you to have a look through. If you're interested in joining our dynamic Marketing team in the future, we welcome you to drop your resume and contact details below to help us get acquainted. Thank you so much for considering SevenRooms in your job search, and we look forward to opening the door! 

The Team & Role 

As a Senior Customer Marketing Manager at SevenRooms, you will play a pivotal role in ensuring customers are aware of and adopting critical platform features. You will be responsible for creating and managing customer-facing campaigns that educate and empower our clients to maximize the value they derive from our platform. This role will report to the Senior Director, Product Marketing.

At SevenRooms, our Marketing Team is the driving force behind our brand's growth and visibility in the hospitality industry. Comprised of creative thinkers, data-driven strategists, and innovative storytellers, our marketing professionals are passionate about connecting with our audience and showcasing the transformative power of our platform. From crafting compelling campaigns and engaging content to nurturing leads and fostering customer relationships, our team works collaboratively to deliver impactful results and drive measurable business outcomes. With a focus on innovation, creativity, and customer-centricity, the Marketing Team at SevenRooms is dedicated to empowering hospitality professionals to thrive in an ever-evolving digital landscape.

What You'™ll Do

• Develop and implement a comprehensive customer-centric marketing strategy that deepens engagement, enhances customer retention and drives customer advocacy.
• Collaborate with the sales, customer success and product teams to create targeted campaigns that highlight product features and customer successes.
• Manage the creation, execution and overall calendar of customer marketing campaigns, including new product releases, newsletters, webinars and other promotional materials.
• Monitor and analyze the performance of content initiatives using key metrics. Use data-driven insights to refine strategies and improve effectiveness of customer content marketing efforts. 
• Utilize CRM and other marketing tools to track campaign performance and customer engagement metrics.
• Work closely with the customer success and support teams to identify common customer challenges and develop marketing solutions to address them.
• Stay informed of industry trends and competitor strategies to ensure our customer marketing remains innovative and effective.

Who You Are 

• You have a bachelor'™s degree in Marketing or a related field.
• You possess at least 3-5 years of experience in marketing, with a strong preference for customer marketing or account management experience in the tech or hospitality industry.
• You are a customer-focused individual who is passionate about creating engaging customer experiences and building strong relationships.
• You have a proven track record of executing successful marketing campaigns and events.
• You are highly analytical and data-driven, comfortable with CRM software and other marketing analytics tools.
• You possess excellent communication and interpersonal skills, capable of working cross-functionally and with diverse teams.
• You are creative and innovative, constantly looking for new ways to engage customers and improve marketing strategies.
• You are proactive, organized, and can manage multiple projects simultaneously in a fast-paced environment.
• You have a passion for the hospitality industry and are excited about the impact technology can have on improving customer experiences.