Full-Time Customer Operations Manager
VENN is hiring a remote Full-Time Customer Operations Manager. The career level for this job opening is Manager and is accepting USA based applicants remotely. Read complete job description before applying.
This job was posted 4 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
VENN
Job Title
Customer Operations Manager
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
USA
Share
Job Details
About Venn
Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform seamlessly connects every aspect of apartment living—rent payments, events, services, maintenance, and community engagement—creating a lifestyle co-pilot for residents and an engagement engine for operators.
About the Role
We’re looking for a sharp, resourceful Customer Operations Manager to manage the operational execution of customer rollouts and ensure smooth, scalable launches.
You’ll manage the behind-the-scenes infrastructure that powers our implementations, including rollout timelines, platform configuration, internal task routing, data tracking, and cross-functional coordination. You’ll also help keep our operational tooling in shape — ensuring nothing slips through the cracks as we grow.
This role is part implementation lead, part systems thinker, and part air traffic controller. You’ll work hand-in-hand with Sales, CS, Product, and Support to make sure customers go live quickly, accurately, and with a clear plan for success.
What You’ll Do
Implementation & Launch Execution
- Own the full launch process from kickoff to go-live across both new and existing properties
- Manage project plans, track dependencies, and follow up on outstanding tasks across internal and client teams
- Handle data inputs and advanced configurations in the Venn platform (e.g., onboarding checklists, amenities, RentCafe and Yardi integrations, workflows, etc.)
- Assign and coordinate work across cross-functional teams (e.g., training, product support, integration follow-ups)
Operational Support & Internal Systems
- Maintain and improve implementation tools, templates, and workbooks (e.g., onboarding workbooks, Hub tasks)
- Route internal tickets and requests to the right teams (product, support, integrations, etc.)
- Own the task manager and Hub configuration to ensure visibility and consistency across account activity
- Conduct data hygiene reviews to keep client information accurate and actionable
- Partner with CS to ensure ongoing client-facing activities (e.g., feature releases, training content, property transitions) are tracked and supported
- Support audits and rollout prep for key accounts like Bozzuto, Related, and GID
Process & Scale
- Identify and eliminate bottlenecks in the onboarding and expansion process
- Propose operational upgrades and workflows that reduce manual work and improve speed-to-launch
- Help build a scalable operating model as Venn rolls out across larger enterprise accounts
What You Bring
- 3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company
- Proven ability to manage complex projects and coordinate across multiple teams
- High attention to detail — especially with timelines, client data, and task handoffs
- Clear, professional communication skills (written and verbal)
- Experience configuring SaaS platforms and managing client-facing data or workflows
- A systems mindset — you enjoy improving processes as much as executing them
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Operations Manager at VENN is
11th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
Related Jobs You May Like
Rice Carbon Project Developer
Hanoi, Viet Nam
1 day ago
AFOLU Carbon Projects
Digital MRV Systems
DNDC Modeling
SNV
Full-Time
Experienced
Senior IT Project Manager - Applications Carve out
Basel, Switzerland
1 day ago
Application Carve-out
IT Project Management
Pharmaceutical Industry Regulations
Fusion Consulting
Full-Time
Senior Manager
Senior Project Manager
San Diego, CA
1 day ago
Client Relationship
Environmental Consulting
Industrial Hygiene
J.S. Held LLC
Full-Time
Senior Manager
YEAR $120000 - $160000
Project Manager - Steel - Bridge Construction
Claremont, NH
1 day ago
Communication
Customer Relationship Management
Problem-solving
Canam
Full-Time
Experienced
PMO Director
Remote
1 day ago
EDI/B2B Integration
Financial Management
Project Management
CoEnterprise, LLC
Full-Time
Manager
IT Project Manager
Baar, Switzerland
2 days ago
Agile Methodologies
Business Acumen
IT Solutions
SGS
Full-Time
Experienced
PMS Implementation Consultant
Berlin, Germany
2 days ago
Hospitality Experience
PMS Implementation
Project Management
Shiji Group
Full-Time
Experienced
Senior Project Manager
Livermore, CA
2 days ago
Communication
Customer Service
Project Management
REXEL
Full-Time
Senior Manager
YEAR $85000 - $100000
Senior Project Manager
Heredia, Costa Rica
2 days ago
Change Management
CRM Migrations
Project Management
Experian
Full-Time
Manager
Project Manager - Steel - Bridge Construction
Claremont, NH, NH
2 days ago
Communication Skills
Customer Relationship
Problem Solving
Canam
Full-Time
Experienced
Senior Project Manager - Industrial Hygiene
Red Bank, NJ
2 days ago
Client Development
EH&S Consulting
Industrial Hygiene
J.S. Held LLC
Full-Time
Experienced
YEAR $120000 - $160000
Environmental Remediation Project Manager
Westlake Village, CA
2 days ago
Business Development
Client Management
Data Analysis
AECOM
Full-Time
Experienced