Full-Time Customer Project Manager

While this field-based position is a remote position, it will require approximately 20-30% overnight travel throughout the US.

Key Roles & Responsibilities:

• Design, gain agreement, communicate, and lead the execution of professional project strategies and plans for external-facing large diagnostic system customer implementations adhering to Roche Diagnostics policies and procedures
• Coach and mentor peers and junior level project managers, Identify, acquire, form, lead and win the commitment of internal Roche Diagnostics and external customer stakeholders/resources in assembling a project team
• Collaborate with project stakeholders and teams to outline work plans and assign duties, responsibilities, and accountabilities
• Champion the program/project through business processes, Conduct pre-purchase, order, pre-implementation, implementation, and post-project review meetings for Roche Diagnostics customers and internal stakeholders.
• Recommend methods and develop policies and processes to improve area operations, processes, efficiency, and service to both internal and external customers that will provide long term direction for Roche Diagnostics Centralized Diagnostics/Tissue Diagnostics organizational strategies.

Who You Are:

• Bachelor's degree
• 5 years relevant project management work experience

Preferred Qualifications:
Location

• Reside within 50 miles of a major US metropolitan airport
• Able and willing to travel approximately 20-30% across the US

Knowledge & Experience

• PMP certification
• Extensive knowledge of internal systems and business procedures
• Knowledge of customer needs and features/benefits to meet those needs
• Experience with Laboratory Information System and IT Middleware Implementation Projects
• Experience in cloud-based project management and other cloud-based software

Transferable Skills

• Strong communication, influence, leadership, conflict management, and negotiation skills

Additional Information:

• Relocation benefits are not provided with this position.
• This is a remote, field-based position.