Full-Time Customer Project Manager

Customer Project Manager will provide world-class service by managing the delivery of TOMRA solutions.

Ensure projects are on time, within budget, and to specification.

Leadership in addressing challenges, staying aligned with finances and milestones, empowering the team to find solutions.

Strong teamwork and collaboration with cross-functional teams are essential for success.

Clear communication, presenting issues and solutions effectively to stakeholders.

Ability to manage multiple projects while staying organized, from pre-sale to handover to after-sales.

1. Manage and control project scope, timeline, and resources to meet objectives
2. Define project goals, assign roles and responsibilities to team members, and ensure alignment with project objectives
3. Identify problem areas, initiate corrective actions, and monitor project schedules, making adjustments as needed
4. Track changes to project scope and negotiate change orders for customer-driven modifications
5. Maintain issues and punch lists for each project, ensuring all tasks are completed on time
6. Allocate resources appropriately and make decisions on the best course of action to meet project goals
7. Monitor progress, implement improvements, and adjust plans as necessary to keep the project on track
8. Motivate and guide the team to ensure tasks are completed on time and objectives are met
9. Identify critical paths, constraints, and risks, managing contingencies and mitigation strategies
10. Provide regular status reports on project milestones, deliverables, risks, and issues to leadership
11. Lead project meetings, including kick-offs, risk assessments, and post-launch reviews, ensuring effective communication
12. Act as the primary liaison between the company and the customer, ensuring smooth project launch, execution, and closeout
13. Perform additional duties as required

Safety, Quality and Compliance

• Promote a "Safety First" culture
• Ensure adherence to safety and quality across all facets of our operation and customer delivery
• Ensure the team works within agreed operating models
• Ensure all decisions are made within agreed authority limits
• Ensure compliance with agreed policies, processes, procedures, controls and address quality and assurance outcomes as required
• Observe and comply with our code of conduct
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency

Organization

• Complete administrative tasks accurately and on time, supporting effective communication and providing constructive feedback
• Support the organization's vision, values, and culture, while performing any reasonable additional duties as needed
• Apply project management knowledge to capture customer specifications and transfer them to production teams

Customer Relations

• Leverage experience in project management, field service, and customer support to meet customer needs
• Utilize strong interpersonal and communication skills to effectively interact with customers and stakeholders in English
• Demonstrate excellent problem-solving abilities and work on diverse issues with a focus on customer satisfaction
• Build and maintain effective relationships with customers, associates, and management, working both independently and in teams
• Manage shifting priorities and timelines through strong organizational and time management skills
• Collaborate across departments and levels of the organization to elicit cooperation and ensure project success

Requirements

• 3+ years experience in technical project management or related technical roles
• Ability to travel nationally and internationally up to 50% (including Latin America, up to Canada)
• PMP, PMI, or Prince 2 certification desired
• Proficient in CRM systems, Microsoft Office, and software similar to IFS
• Experience with CAD software systems preferred
• Strong knowledge of project management, customer specifications, field service, and customer support
• Spanish and other languages a plus
• Associate's degree in engineering, project management, business, or related field required; bachelor's degree preferred
• Ability to work in an open office environment and industrial customer worksites
• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures
• Ability to sit at desk for long periods, kneel, bend, and stand as necessary
• Ability to lift up to 40 lbs
• Must have or be able to obtain a valid passport

Compensation

For U.S. applicants, $90,000 - $105,000.

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