Part-Time Customer Service Agent

Customer Service Representative

Looking for a customer-oriented service representative. A CSR acts as a liaison, providing product/service information and resolving customer problems accurately and efficiently. Excellent communication, empathy, and patience are key.

Responsibilities:

1. Manage incoming calls.
2. Generate sales leads.
3. Identify and assess customer needs to improve satisfaction.
4. Build strong customer relationships.
5. Provide accurate information using appropriate tools.
6. Meet personal and team sales/call handling quotas.
7. Handle complaints, find solutions, and follow up.
8. Keep records of customer interactions.
9. Follow communication procedures.
10. Engage customers proactively.

Skills and Qualifications:

• Strong customer service abilities
• Proven ability to meet or exceed quotas
• Excellent phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptable and responsive to diverse personalities
• Strong communication and presentation skills
• Ability to multitask and manage time effectively
• Proficient in English
• Strong data entry skills
• Computer skills
• Outbound calling experience (preferred)
• Multilingual (preferred, e.g. Spanish)
• Analytical skills

Additional Information:

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the US.
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Paid training, PTO, flexible schedule, healthcare plan, and opportunities for advancement offered.

What is the last date for applying to the job?

Which countries are accepted for this remote job?